Cunninghams adheres to a strict complaint handing procedure, designed to ensure that all complaints are correctly identified across the business and escalated where necessary. We endeavour to handle all complaints in a timely, professional and fair manner.
The purpose of our Complaint Handling Procedure is to:
- Ensure that complaints made by clients, customers, consumers and colleagues are correctly identified and escalated where required to the Licensee in Charge and management team;
- Ensure that best practice methods are consistently and effectively applied and that all team members understand and comply with Cunninghams’ expectations in the performance of their duties; and
- Ensure Cunninghams adheres to applicable State and Federal legislation and Industry Codes of Conduct.